Frequently Asked Question (FAQ)
Your questions answered on order, delivery, payments, customisation, care for flowers, special location, and returns or exchanges.
Frequently Asked Question
Your questions answered on order, delivery, payments, customisation, care for flowers, special location, and returns or exchanges.
1. Order Information
We recommend you to place your order directly on our website. Alternatively, you can manually order via WhatsApp, phone call, or by visiting our physical outlet.
Please place your orders for all the different recipients, and at the checkout, provide the details for just one recipient. After making your order, send us the ‘Order ID’ via WhatsApp to the area outlet for further assistance.
You can reach us at the following numbers: (Ipoh: +6017-677-5783 / Penang: +6017-677-5691 / KL/PJ: +6012-677-5602).
Additionally, kindly inform us which bouquet is to be accompanied by each message card.
At this stage, our system does not support processing multiple orders for various recipients at different locations in a single transaction.
We recommend placing individual orders for each recipient at their respective locations. Please note that the delivery rate is applicable to one location per transaction.
Feel free to call or send us a WhatsApp message, including your order ID and the necessary details for any changes.
You can reach us at the following numbers:
- Ipoh: +6017-677-5783
- Penang: +6017-677-5691
- KL/PJ: +6012-677-5602
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2. Delivery information (faq)
We utilize third-party delivery services, with Grab serving the Ipoh area and LalaMove covering Kuala Lumpur and Penang.
As per our FAQ, you’ll notice that ‘Free Delivery’ services are available for most locations. However, if you reside outside the Free Delivery coverage area, kindly provide your full delivery address during the checkout process. Alternatively, you can contact our customer service at +6017-677-5783 via Call or WhatsApp, and they will gladly assist you in verifying the delivery cost.
Our delivery times may differ. If you have a specific time request, please input it, and we will make the necessary arrangements.
Send us a WhatsApp message with your inquiry or question, and we will promptly address it for you during our active business hours. This is a convenient way to get your FAQ answered!
Delivery information 2 (faq)
Yes, you can place an order for flowers for future dates.
Certainly! We gladly accept same-day delivery orders, but please note that orders must be placed “before 4 p.m. daily.” This cutoff time at 4 p.m. ensures we have sufficient time for preparation and the necessary arrangements to deliver your order directly to your doorstep.
Feel free to include your specific delivery timing request in line with our FAQ, and we will make arrangements accordingly. During certain special occasions or peak celebration periods throughout the year, the delivery timing may change. Rest assured, we will notify you of the closest available appointment.
First, we will make a phone call to the recipient to find potential solutions to your FAQ. These may involve reaching out to their next-door neighbor to accept the delivery on their behalf or obtaining an entry pass from the guardhouse for access to the designated home location.
In the event that the recipient does not answer the call, we will promptly contact the sender for further instructions.
Delivery information 3 (faq)
We will contact the recipient for their current location, providing a complete address. This updated address will be redirect to the delivery driver.
However, please be aware that rerouting to a new location may result in additional delivery charges, especially if it is significantly farther from the initial destination. Sender or recipient has to bear additional delivery charges.
Contact us immediately and give us an alternative address that we can use to redirect the delivery to the intended recipient.
3. Payments (Online)
You have the option to place an order without the need to register for an account; you can simply proceed as a guest.
To place an order, start by clicking on the product you’re interested in, adding it to your cart, and then proceeding to the checkout. Fill out all the necessary billing details and select your payment preferences.
Furthermore, we recommend signing up for our newsletter. This way, you’ll be among the first to receive notifications about our promotions and other special treats when they become available.
A confirmation email, including your unique Order ID, will be sent to you to validate that your order has been successful, addressing your FAQ. Additionally, our respective outlet will also reach out to you via WhatsApp to provide further details regarding your confirmation order.
We welcome payments through various providers, including:
- Visa and Mastercard (credit/debit card)
- Online Banking FPX merchant
- iPay 88
- Digital wallets such as GrabPay, ShopeePay, Boost, and TouchNGo
- PayPal
If your payment experiences any issues or gets declined, kindly reach out to your bank or financial merchant for additional assistance.
Once you’ve entered your credit/debit card details during checkout, the authorisation switch transmits your payment information to request verification from the issuing bank or provider.
Upon successful verification and approval by the bank or financial provider, they complete the purchase. However, if the transaction faces rejection, you will receive a notification indicating the payment’s unsuccessful status.
Certainly. Your credit/debit card details, as per our FAQ, are securely managed by the third-party banking or payment providers mentioned above. We do not retain, nor can we access, your credit/debit card information.
Payments (Alternative)
Cash on delivery term is unavailable. Full payment is required to secure your order.
Some flowers require a custom pre-order, and we are only able to cater for your order when full payment is being made.
4. Customisation for Flowers (Faq)
Of course! Our experienced florists can craft customized arrangements that suit your specific preferences and requirements for any special event! We love to hear from you.
Depending on the flower types and design complexity, we ask for an advance notice of 3-5 days. Feel free to contact us to confirm your desired custom order, and we will promptly assist you!
Yes, please call us during our business hours from 9 am to 6 pm daily to get answers to your FAQ. We will walk you through the process and provide the information you need
Special Location Or Venue
Sure, we can arrange a delivery to the graduate at the ceremony.
Absolutely, we offer hospital delivery services.
When you’re ready to place an order for hospital delivery, we require the following essential details:
Patient’s Name: Please provide the patient’s full name along with the hospital’s name.
Patient’s Room Number: If available, include the patient’s room number for precise delivery.
Hospital’s Address: Share the complete address of the hospital, including the contact number.
Special Delivery Instructions: If there are specific instructions regarding which entrance to utilize or any delivery restrictions, kindly communicate those instructions.
Please be mindful that hospitals maintain strict regulations, especially in areas like intensive care units, regarding the acceptance of flowers. It’s advisable to contact the hospital in advance to confirm whether your gift will be permitted.
Certainly, we can facilitate the delivery of your bridal bouquet to your chosen hotel or event venue. To ensure a smooth process, please complete all the required information online. In addition to the standard details, we kindly request the following:
Hotel/Event Venue Contact Information: Provide the contact number for the hotel or event venue, along with details about the event floor location or level.
Special Delivery Instructions: If there are specific instructions regarding which entrance to use or any delivery restrictions, please communicate them clearly.
Sender’s Contact Number: Share a contact number where we can reach the sender at the requested time of delivery. Alternatively, provide the recipient’s contact information at the venue, as they will be receiving the bouquet.
By providing us with this information, we can ensure a seamless and hassle-free bridal bouquet delivery experience.
Returns/ Refunds/ Exchanges
Reach out to us immediately and provide us the delivery details. We will rectify it and get it out on the appointed date for you. If a situation occurs whereby your order is unreachable before 5pm on the date, call us immediately please.
Feel free to reach out to our customer service team at your earliest convenience via the following contact numbers: Ipoh at +6017-677-5783, Penang at +6017-677-5691, or KL/PJ at +6012-677-5602. Kindly describe the issue you’re experiencing, and we’ll be happy to assist you.
We may request additional information such as the delivery date, time, sender’s details, and any other pertinent information. Providing a photo of the bouquet would also be greatly appreciated as it will assist us in better understanding the issue.
Please note that we have established specific policies for managing returns or exchanges, so don’t hesitate to consult with us when placing your order for further guidance.
We value your prompt contact with us at the provided numbers: Ipoh at +6017-677-5783, Penang at +6017-677-5691, or KL/PJ at +6012-677-5602, to clarify the issue.
To address the matter, we will take steps to gather additional information, including the delivery date, time, sender’s details, and any other relevant information. If possible, sharing a photo of the bouquet would greatly aid us in gaining a better understanding of the situation.
It’s important to note that we have specific policies in place for managing refunds, so please don’t hesitate to reach out to us when placing your order for further guidance.
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